Covid-19 FAQ

REDWOOD MEADOWS

COVID-19 FAQ

Please click "HERE" for a message from the Director of Emergency Management.

Town of Redwood Preparedness

  • What action is the Town of Redwood Meadows taking?

    We are meeting daily to proactively implement measures to try and slow the spread of COVID-19. Redwood is actively working with the local healthcare authority to protect our community and is prepared to implement protocols as risk increases in our community. 


    Townsite buildings and facilities (including playgrounds) are closed, but garbage and recycling will be collected, roads and water treatment facilities are well-maintained, and bylaws are being enforced. 

  • What are the best websites to get the information I need?

    Government of Alberta


    Alberta’s situation and action plan.

    Alberta Health Services' latest health information and advice for Alberta.


    The Public Health Agency of Canada


    Information on outbreak updates in Canada, prevention, Canada’s response plan, and facts on the COVID-19.The Government of Canada's travel advice and advisories

    Real-time map tracking novel coronavirus (COVID-19) global cases.

  • What does declaring a state of local emergency mean?

    The Emergency Management Act outlines the powers of a local authority when a State of Local Emergency (SOLE) is declared. 

    A summary of the powers that declaring a SOLE would provide us as per the act is as follows:


    a. cause any emergency plan or program to be put into operation;

    b. acquire or utilize any real or personal property considered necessary to mitigate the emergency; (must pay compensation)

    c. authorize or require any qualified person to render aid of a type the person is qualified to provide;

    d. control or prohibit travel within the municipality; (not to the municipality)

    e. provide for the restoration of essential facilities and the distribution of essential supplies and provide,

    f. maintain and co-ordinate emergency medical, welfare and other essential services in any part of the municipality;

    g. order the evacuation from any area within the municipality and make arrangements for the adequate care and protection of those persons evacuated

    h. authorize the entry into any building or on any land, without a warrant, by any person in the course of implementing an emergency plan or program;

    i. cause the demolition or removal of any trees, structures or crops if the demolition or removal is necessary or appropriate in order to reach the scene of a disaster, or to attempt to forestall its occurrence or to combat its progress; (must pay compensation for damages)

    j. procure or fix prices for food, clothing, fuel, equipment, medical supplies, or other essential supplies and the use of any property, services, resources or equipment within the municipality for the duration of the state of local emergency;

    k. authorize the conscription of persons needed to meet an emergency.

  • Are visitors still allowed to come to Redwood Meadows?

    Please do not come to Redwood at this time. Everyone should be avoiding all unnecessary travel. This applies to Redwood residents, second-home owners, and visitors. We look forward to welcoming visitors back to our Townsite once this emergency passes.   

  • Can I come to recreate in the Redwood area?

    Please do not come to Redwood at this time. Everyone should be avoiding all unnecessary travel. Please note that nearby Kananaskis and Banff National Parks are closed to visitors, and automobile access is temporarily suspended at access points to all provincial parks as well as provincial recreation areas. The suspension applies to motor vehicle access to parking lots and staging areas. Albertans should choose recreation opportunities close to home, like going for a walk in their neighbourhood, but if they do travel to provincial parks or recreation sites, access is by non-motorized means only.

  • What is happening with Council Meetings?

    As of March 27, during the COVID-19 health emergency, the Municipal Government Act allows Council meetings to be held completely electronically.

  • What are the closures and restrictions under the provincial state of a public health emergency?

    The Government of Alberta declared a state of public health emergency and aggressive public health measures are being implemented province-wide to limit the spread of COVID-19 and protect Albertans.


    Mass gatherings are now limited to less than 15 attendees (previously 50). This includes worship gatherings and family events such as weddings and funerals and includes the number of employees. (Grocery stores, pharmacies, delivery services and other essential businesses are not included.)


    All recreation facilities – public and private – are closed. 


    Restrictions are in place for many businesses. A complete list of affected businesses is available on alberta.ca.


    No more dine-in service at food establishments. This includes restaurants, cafés, coffee shops, food courts, and other food-serving facilities. Take-out, delivery or drive-through service is permitted. Licensed facilities will also be permitted to deliver liquor. 


    Vehicle restrictions applied to parks and recreation areas. Automobile access is temporarily suspended at access points to all provincial parks as well as provincial recreation areas. The suspension applies to motor vehicle access to parking lots and staging areas. 


    For the latest information on the Province of Alberta's response visit: alberta.ca/covid 

  • What do I do when I see something that violates the restrictions under the state of a public health emergency?

    If Albertans see facilities that are not following limitations and restrictions, they are asked to notify public health inspectors at Alberta Health Services through the online complaint form. 

Information about COVID-19

  • What are the symptoms of COVID-19?

    Common symptoms include dry cough, fever, fatigue/extreme tiredness. 


    Symptoms of serious illness include difficulty breathing and pneumonia. 


    If you have symptoms: stay home - do not go to an ER or clinic. Take the COVID-19 self-assessment to determine next steps and find out if you require testing. If you need immediate medical attention, call 911 and inform them you may have COVID-19.

  • I think I have COVID symptoms. What should I do?

    Stay home and take the COVID-19 self-assessment from Alberta Health Services. Do not go to a health care facility without consulting 8-1-1 first. If you have been tested for COVID, you will be called directly with your test results. 


    If you need immediate medical attention, call 9-1-1 and inform them that you may have COVID-19.

  • How do I prevent the spread of COVID-19?

    To help protect you and your family against all respiratory illnesses, including flu and COVID-19:


    -Wash your hands often with soap and water for at least 20 seconds

    -Clean and disinfect surfaces that are frequently touched

    -When coughing or sneezing, cover your mouth and nose with your arm to reduce the spread of germs

    -Avoid touching your eyes, nose, or mouth with unwashed hands

    -Stay at home and away from others if you are feeling ill

  • Who needs to isolate?

    You are legally required to isolate if:


    -You returned from travelling outside of Canada, you must self-isolate for 14 days from your return. If symptoms occur, you must remain in self-isolation for an additional 10 days from the onset of your symptoms or until you’re feeling better, whichever is longer.

    -You have been identified by AHS as a close contact of a person(s) with COVID-19, you must self-isolate for 14 days from the date of your last exposure to COVID-19, plus an additional 10 days from the onset of any symptoms should they occur, whichever is longer.

    -you have a COVID-19 symptom (cough, fever, shortness of breath, runny nose or sore throat) that is not related to a pre-existing illness or health condition. You must isolate for 10 days from the start of symptoms, or until symptoms resolve, whichever takes longer.

  • How do I self-isolate?

    -Do not go to school, work, other public areas or community settings. 

    -Do not go outside for a walk through your neighbourhood or park. This includes children in mandatory self-isolation.

    -You can get fresh air in your backyard, if you have one, but must remain on private property not accessible by others.

    -If you live in an apartment building or highrise, you must stay inside and cannot use the elevators or stairwells to go outside. If your balcony is private and at least two metres away from your closest neighbour’s, you may go outside on the balcony. 

    -Avoid close contact with other people, including household members, and especially seniors and those with chronic conditions, or a compromised immune system.

    -Monitor for symptoms like a dry cough, fever, fatigue or difficulty breathing.

  • I just came back from travel. What should I do?

    You are legally required to self-isolate for 14 days if you:


    -Returned from travel outside of Canada after March 12, or

    -are a close contact of a person who tested positive for COVID-19 (provides care, lives with or has close physical contact, or comes into direct contact with infectious body fluids).


    If you become sick during this time, you must self-isolate for an additional 10 days from the beginning of symptoms or until you are feeling well, whichever takes longer.


    A global travel advisory is in effect. Avoid all non-essential travel outside Canada and all cruise ship travel. Canadians abroad should return home immediately. There may be federal financial assistance available to assist your return. Returning travelers should follow self-isolation guidelines even if you are feeling healthy & check recent domestic and international flights for confirmed cases.

  • My roommate or family member is sick or in self-isolation. What should I do?

    Keep the individual with symptoms isolated to own space (bedroom/bathroom when feasible). If sharing bathroom space, disinfect all surfaces, keep toiletries and towels separate, do not share anything. 


    For shared kitchen spaces, disinfect after use, use the dishwasher if available or wash all dishes and cutlery in hot, soapy water and use separate drying towels. Have individuals eat all meals in their confined space and keep as much distance as possible.

  • Can returning travellers stop to visit family on their way home from their airport, or have their family over to visit while they are isolating?

    All Albertans who have travelled outside of the country, including snowbirds returning home from wintering in the United States and other countries, must go straight home upon returning to Alberta and self-isolate for 14 days. 


    -Do not go to the grocery store. Don’t stop at the kennel to pick up your dog. Don’t drop your RV off for service or storage, or and do not have family and friends over to visit. 

    -Go directly and immediately home, self-isolate for the legally required 14 days. This means staying on your private property, not going out for walks or to any public spaces and monitoring for symptoms.

    -If symptoms do develop, individuals must self-isolate from all other members of their household for an additional 10 days from the beginning of symptoms or until they are feeling well, whichever takes longer. 

    -Self-isolation orders are not suggestions or guidelines, they are now the law and they must be followed. 

  • Can I go outside if I am told to self-isolate but don’t have any symptoms and haven’t tested positive for COVID-19?

    -You can get fresh air in your backyard, if you have one, but you must remain on private property not accessible by others.

    -You are not allowed to go for a walk through your neighbourhood or park. This includes children in mandatory self-isolation.

    -You have to remain on your own property.

    -If you live in an apartment building or highrise, you must stay inside and cannot use the elevators or stairwells to go outside. If your balcony is private and at least two metres away from your closest neighbour’s, you may go outside on the balcony. 

  • I returned from travel outside Canada. I was tested for COVID and test negative – do I still need to self-isolate for the full 14 days? Or can I stop if I get a negative test and have no symptoms?

    You still need to self-isolate for 14 days. 

  • What specific public health orders are subject to fines for violation?

    -Anyone who has travelled outside of Canada must go into mandatory isolation for 14 days from their return, plus an additional 10 days from the onset of any symptoms should they occur, whichever is longer. 


    -Anyone who exhibits COVID-19 symptoms must isolate for a minimum of 10 days from the start of their symptoms, or until the symptoms resolve, whichever is longer. Symptoms include cough, fever, shortness of breath, runny nose, or a sore throat.


    -Anyone who has been identified by Alberta Health Services as a close contact of a person(s) with COVID-19 must go into mandatory isolation for 14 days from the date of last having been exposed to COVID-19, plus an additional 10 days from the onset of any symptoms should they occur, whichever is longer.


    -Gatherings must be limited to no more than 15 attendees.


    -Albertans have been prohibited from attending some businesses at this time. Check online for the latest details at https://www.alberta.ca/coronavirus-info-for-albertans.aspx.


    -Businesses that can continue to provide services at locations accessible to the public must have proper risk mitigation measures in place, such as sanitation stations and appropriate distancing between customers.


    -Access to public recreational facilities, private entertainment facilities, bars and nightclubs is prohibited.


    -No visitors will be permitted at long-term care, supportive living, congregate living, hospice care and acute care facilities in Alberta. Visit albertahealthservices.ca/topics/Page17001.aspx for more information and exceptions. 

  • What should I do if I witness/are aware of individuals who are not following the self-isolation orders?

    Take proper precautions and, if possible, distance yourself from the individual to limit your risk of exposure if they have symptoms. If possible, remind the person that not following public health orders is against the law and puts people at risk.


    Public health order complaints can be lodged with Alberta Health Services by submitting a complaint online. Community Peace Officers are actively out in the public educating people about public health orders and the importance of social distancing.

Financial Supports

  • What financial supports are available for individuals?

    Please search the following:


    Government of Canada Financial Support


    Province of Alberta Financial Support


    Please be aware that Alberta Health Services will never ask for your SIN or banking information via email, call or text.

  • Can I delay my federal income taxes?

    In order to provide greater flexibility to Canadians who may be experiencing hardships during the COVID-19 outbreak, the Canada Revenue Agency will defer the filing due date for the 2019 tax returns of individuals, including certain trusts.

  • What emergency financial support is available for Albertans who are in isolation or are the sole caregivers for someone in self-isolation?

    Emergency isolation supports are available for Albertans who are self-isolating or who are the sole caregivers for someone in self-isolation, and have no other source of income. There is no formal deadline for emergency isolation support.

  • I need to get my taxes done or I will lose certain benefits that I depend on to live. Because of social distancing, I am unable to meet with a tax preparer. Do you have any suggestions for this?

    The deadline for filing taxes has been extended to June 1, 2020.  

  • I am not going to be able to make my mortgage payment. What can I do?

    Canada’s six big banks (RBC, TD, BMO, Scotiabank, CIBC and National Bank) will allow mortgage payment deferrals for up to six months. Call your bank for more info.

Food

  • I am in isolation and need food delivered. Where can I go?

    The Townsite has stood up a community pantry to assist those in need. Please call the Townsite office at 403-949-3563.

  • Should I take any precautions when I order take-out or have it delivered?

    You should take the food out of the packaging it came in, transfer it to a plate and throw the packaging away. Then wash your hands for 20 seconds before eating the food.  

  • Do I need to take steps to disinfect purchased goods (particularly stuff like fruit and vegetables)?

    The virus is primarily transmitted through person-to-person spread by larger droplets, like from a cough or sneeze. It can also be passed by touching contaminated objects or surfaces, then touching your eyes, nose or mouth.


    While the virus can live under ideal circumstances (such as on stainless steel) for several days, it is generally only live on surfaces like paper or plastic for a few hours. There is no evidence of the virus being spread by packaging mail, grocery goods or other items. The best steps to prevent transmission are to wash your hands and to regularly clean surfaces.

Childcare and Family Supports

  • Can I take my kids to the playground?

    No, all playgrounds have been closed to reduce the spread of COVID-19. 

  • Can my child play with other children?

    It is important to stay away from other people as much as possible. Have playtime with other children outdoors and keep 2 meters away from each other. Use Facetime or Skype to have “virtual playdates.”

  • Can I take my child to visit their grandparents?

    Do not visit others in person, especially older people who are more vulnerable to COVID-19. Call, email, Skype or Facetime to keep in contact.

  • What should I do if I am pregnant or have a newborn?

    If you are expecting a child or caring for an infant and have questions or concerns, contact Alberta Health Services https://www.albertahealthservices.ca/info/parents.aspx, call Health Link at 8-1-1 or your family doctor.

  • How do I talk to children about COVID-19?

    There are resources to help with this. Talking with Children about COVID-19 (CDC). This book is an invitation for families to discuss the full range of emotions arising from the current situation. 

  • What are some things I can do for personal and family wellness?

    Get Creative

    -mountainfm.com/latest has a collection of activity resources for kids and adults

    -Free online art content for kids and adults, and a live stream dance party every weekday at artsplacecanmore.com

    -Learn a new song or a musical instrument

    -Learn a new language, or a few new words each day


    Get Outside 

    -Refresh with a walk in the fresh air (please keep social distancing in mind). 

    -Get kids sliding, building snow forts, doing a nature treasure hunt or bingo, or creating a mud/snow kitchen.


    Get Moving

    -Keep a routine with at-home workouts or yoga online 

    -Dance! 


    Get Cooking 

    -Spend time with your family by cooking together. 

    -Take a free online cooking class at instructables.com


    Meditation

    Apps such as Headspace and Calm have prepared a variety of free meditation options to manage stress, sleep, and anxiety during the pandemic.


    Put down your phone

    -Pick up a book 

    -Grab a deck of cards, puzzle, or play a board game

    -Write in a journal or draw in a sketchbook

Mental Health

  • I need mental health support. Where can I go?

    Mental Health Help Line - 1-877-303-2642 

    CCASA/Sexual Assault Crisis – 24 hours, 1.877.237.5888 

    Distress Line – 24 hours, 1.888.787.2880

    Family Violence Helpline – 24 hours, 403. 234.7233

    Kids Help Phone – 24 hours, 1.800.668.6868

    Suicide Crisis Line - 1.800.SUICIDE

    Addiction 24 hours HelpLine -1.866.332.2322

Seniors

  • I have limited mobility and need assistance for affordable food delivery. Who can help me?

    Meals on Wheels

    Available to seniors and people with disabilities or limited mobility.

    Hot meals are delivered by volunteers Monday - Friday between 11:30 a.m. – 1:00 p.m.

    You can choose which days you would like to receive meals. Meals cost $6.00 each and are invoiced monthly.

    If you require further assistance, please call the Townsite Office at 403-949-3563.

  • I am worried about the impact the economy will have on my retirement savings.

    The Government of Canada announced they are reducing required minimum withdrawals from Registered Retirement Income Funds (RRIFs) by 25% for 2020, in recognition of volatile market conditions and their impact on many seniors’ retirement savings.

  • What can I do to help seniors who may be struggling with social isolation or feelings of loneliness?

    One of the most meaningful actions we can take is simply picking up the phone. Even spending just a few minutes on the phone, or other technology, with a senior, is a small action that can have a big impact. It can go a long way toward reducing feelings of loneliness and isolation. This is especially important for seniors who are living alone. Regular phone calls with our elder loved ones can become part of our “new normal”.

  • What can seniors do to protect their personal health and well being?

    During this difficult time, seniors can protect their mental health and feel more connected by taking the following steps:

    -Call a friend or family member

    -Exercise in their home

    -Go for a walk, while remembering to practice social distancing

    -Get fresh air by opening a window or going outside for a few minutes each day

  • Where can seniors find support in the community?

    If you need to find support in your community, reach out to 211 or Alberta Supports. 211 is a comprehensive informational referral system accessible for all Albertans. Call or text 2-1-1 or visit ab.211.ca. Alberta Supports can help you access more than 30 programs and 120 services available through the Government of Alberta. Call 1-877-644-9992 toll-free province-wide. 

  • What can be done to protect seniors from scam artists trying to take advantage of the pandemic?

    In emergencies like this, vulnerable individuals, especially seniors, are often targeted by unscrupulous con artists trying to take advantage of people’s fear and uncertainty. They can pose as door-to-door salespeople, telemarketers, collection agents and sometimes even distant relatives asking for help. If you have a parent, grandparent, vulnerable family friend or neighbour, you are encouraged to watch out for them. Offer to be their buddy, someone they can check in with before responding to matters involving money. Be that calm, informed person who can advise them about when a caller or salesperson is legitimate or a scammer. 

Domestic Violence

  • I am experiencing domestic violence. Who do I call?

    Emergency call 9-1-1


    Non-emergency:

    CCASA/Sexual Assault Crisis – 24 hours 1-877-237-5888 (Calgary)

    Distress Line – 24 hours 1-888-787-2880

    Family Violence Helpline – 24 hours (403) 234-7233

    Kids Help Phone – 24 hours 1-800-668-6868

    Suicide Crisis Line 1-800-SUICIDE

    Addiction 24 hours Help Line 1-866-332-2322

  • I am in isolation and worried that I may be at greater risk of domestic violence. What can I do?

    Isolation is a risk factor for family violence, so during this time of physical social distancing, we encourage everyone to stay socially connected. Consider staying connected with family, friends, colleagues, and community however you can: through phone, text, video chat or social media.


    You can always call the Family Violence Info Line at 310-1818 | 24/7.

    Trained staff can provide advice and support, and information on supports and services available in your area. You can also chat online alberta.ca/SafetyChat, 8 a.m. - 8 p.m. daily.

Pet Care

  • Can I still bring my pet to see the vet?

    Most clinics will come out to your car and collect your pet and then return after treatment.  Payments are typically being conducted over the phone.

  • I am in isolation but need someone to walk my dog. Who can help me?

    Please contact Townsite Office at 403-949-3563.

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